Refund and Returns Policy - Sunrise Flower

Our refund and returns policy lasts 24 Hours. If 24 Hours have passed since your purchase, we can’t offer you a full refund or exchange.

We love plants and would love you to love them to. we make every effort to bring you a plant that as closely as possible resembles the plants as it appears on our webstorein the size you have chosen. as with all living things there is some natural variation we feel is acceptable, but have tried to matigate this by working with the best suppliers we could find.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Natural Grass
Chemicals , Fertilizers, Open Bags of Manure.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

For the issues beyond our control such as airborne pests and diseases such as box blight, fungal leaf spots or aphids. we cannot accept any responsibility beyond 24hours after receiving your plants.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sunriseflower.ae@gmail.com and send your item to: Dina Home Street, Al Warsan 3rd Dubai UAE.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Address

Dina Home Street
Al Warsan 3rd Dubai UAE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Exchanges

Gifts

Shipping returns

Address

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